Handling Broken Links in Zendesk WFM
Learn what steps to take if you find a broken link in Zendesk WFM documentation.
What should I do if a Zendesk WFM link is broken?
If you encounter a broken link in Zendesk WFM, it might be due to a temporary issue. It's best to check back later or reach out to Zendesk support for assistance.
In some cases, articles may be updated or replaced, as was the case with the 'Agent Activity' page. Keeping an eye on updates or contacting support can help resolve these issues quickly.
More related questions
How does Zendesk WFM automatically track agent activity?
Zendesk WFM automatically tracks agent activity in real-time. Agents can seamlessly switch between tasks like handling tickets, initiating chats, or making calls, and Zendesk WFM will gather this data without any manual input required. This…
Can agents manually log activities in Zendesk WFM?
Yes, agents can manually log certain activities in Zendesk WFM. While the system automatically tracks most work-related tasks, agents need to manually log activities such as lunch breaks or other non-work-related tasks. This manual logging allows…
Where can I find more resources on Zendesk WFM agent activity?
For more resources on Zendesk WFM agent activity, you can explore the 'Agent Activity' page. This page provides detailed insights and may include videos or additional documentation to help you understand the feature better. If you're looking for…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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