Automatic Agent Activity Tracking in Zendesk WFM
How does Zendesk WFM automatically track agent activity?
Zendesk WFM automatically tracks agent activity in real-time. Agents can seamlessly switch between tasks like handling tickets, initiating chats, or making calls, and Zendesk WFM will gather this data without any manual input required.
This automatic tracking ensures that all agent activities are recorded accurately, providing a comprehensive overview of their work patterns. For more detailed information, you can refer to theAgent activity page.
More related questions
Can agents manually log activities in Zendesk WFM?
Yes, agents can manually log certain activities in Zendesk WFM. While the system automatically tracks most work-related tasks, agents need to manually log activities such as lunch breaks or other non-work-related tasks. This manual logging allows…
What should I do if a Zendesk WFM link is broken?
If you encounter a broken link in Zendesk WFM, it might be due to a temporary issue. It's best to check back later or reach out to Zendesk support for assistance. In some cases, articles may be updated or replaced, as was the case with the 'Agent…
Where can I find more resources on Zendesk WFM agent activity?
For more resources on Zendesk WFM agent activity, you can explore the 'Agent Activity' page. This page provides detailed insights and may include videos or additional documentation to help you understand the feature better. If you're looking for…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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