Reordering Ticket Triggers in Zendesk
What is the best way to reorder ticket triggers in Zendesk?
Reordering ticket triggers in Zendesk is crucial for ensuring they fire in the correct sequence. To reorder, go to the Admin Center, click 'Objects and rules', and select 'Business rules > Triggers'. Click 'Edit order' on the Tickets tab to access the list of triggers. Use the drag-and-drop handle to move triggers into the desired order and click 'Save'.
It's recommended to order triggers as follows: first, those that change ticket values; second, those that assign tickets; and last, those that send notifications. This sequence ensures that all necessary changes are made before notifications are sent. Note that reordering does not appear in the revision history but updates the last modified timestamp.
More related questions
How can I edit or clone a ticket trigger in Zendesk?
Editing or cloning a ticket trigger in Zendesk is straightforward. To edit a trigger, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Business rules > Triggers'. Find the trigger you want to edit, hover over…
How can I search for and sort ticket triggers in Zendesk?
Searching and sorting ticket triggers in Zendesk helps you manage them efficiently. Admins and agents with the right permissions can search for triggers using simple or advanced filters based on criteria like name, description, condition, or…
How do I deactivate or delete a ticket trigger in Zendesk?
Deactivating or deleting a ticket trigger in Zendesk is simple. To deactivate, go to the Admin Center, click 'Objects and rules', and select 'Business rules > Triggers'. On the Tickets tab, find the trigger, hover over it, and select 'Deactivate'….
How can I activate a ticket trigger in Zendesk?
Activating a ticket trigger in Zendesk is a quick process. When you create a new trigger, it is activated automatically. However, if you need to reactivate a previously deactivated trigger, go to the Admin Center, click 'Objects and rules', and…
How can I view the revision history of a ticket trigger in Zendesk?
Viewing the revision history of a ticket trigger in Zendesk is available for Enterprise plan users. This feature allows you to see changes made to a trigger, who made them, and when they were made. To access the revision history, go to the Admin…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
