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Deactivating and Deleting Ticket Triggers in Zendesk

Find out how to deactivate or delete ticket triggers in Zendesk to manage your support system effectively.

How do I deactivate or delete a ticket trigger in Zendesk?

Deactivating or deleting a ticket trigger in Zendesk is simple. To deactivate, go to the Admin Center, click 'Objects and rules', and select 'Business rules > Triggers'. On the Tickets tab, find the trigger, hover over it, and select 'Deactivate'. Deactivated triggers can be reactivated later if needed.

To delete a trigger, first deactivate it. Then, select 'Inactive' from the Status drop-down, find the trigger, and choose 'Delete' from the options menu. Confirm the deletion in the dialog box. Remember, deleted triggers cannot be retrieved, so ensure you no longer need them before deleting.


More related questions

How can I edit or clone a ticket trigger in Zendesk?

Editing or cloning a ticket trigger in Zendesk is straightforward. To edit a trigger, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Business rules > Triggers'. Find the trigger you want to edit, hover over…

What is the best way to reorder ticket triggers in Zendesk?

Reordering ticket triggers in Zendesk is crucial for ensuring they fire in the correct sequence. To reorder, go to the Admin Center, click 'Objects and rules', and select 'Business rules > Triggers'. Click 'Edit order' on the Tickets tab to access…

How can I search for and sort ticket triggers in Zendesk?

Searching and sorting ticket triggers in Zendesk helps you manage them efficiently. Admins and agents with the right permissions can search for triggers using simple or advanced filters based on criteria like name, description, condition, or…

How can I activate a ticket trigger in Zendesk?

Activating a ticket trigger in Zendesk is a quick process. When you create a new trigger, it is activated automatically. However, if you need to reactivate a previously deactivated trigger, go to the Admin Center, click 'Objects and rules', and…

How can I view the revision history of a ticket trigger in Zendesk?

Viewing the revision history of a ticket trigger in Zendesk is available for Enterprise plan users. This feature allows you to see changes made to a trigger, who made them, and when they were made. To access the revision history, go to the Admin…

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