Editing and Cloning Ticket Triggers in Zendesk
How can I edit or clone a ticket trigger in Zendesk?
Editing or cloning a ticket trigger in Zendesk is straightforward. To edit a trigger, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Business rules > Triggers'. Find the trigger you want to edit, hover over it to reveal the options menu, and click 'Edit'. You can then modify the title, description, conditions, and actions as needed. Once done, click 'Save'.
To clone a trigger, follow the same steps to locate the trigger, then select 'Clone' from the options menu. Modify the necessary details and click 'Create trigger' to finalize the clone. Cloning is useful for creating similar triggers with slight variations. For more details, check theoriginal documentation.
More related questions
What is the best way to reorder ticket triggers in Zendesk?
Reordering ticket triggers in Zendesk is crucial for ensuring they fire in the correct sequence. To reorder, go to the Admin Center, click 'Objects and rules', and select 'Business rules > Triggers'. Click 'Edit order' on the Tickets tab to access…
How can I search for and sort ticket triggers in Zendesk?
Searching and sorting ticket triggers in Zendesk helps you manage them efficiently. Admins and agents with the right permissions can search for triggers using simple or advanced filters based on criteria like name, description, condition, or…
How do I deactivate or delete a ticket trigger in Zendesk?
Deactivating or deleting a ticket trigger in Zendesk is simple. To deactivate, go to the Admin Center, click 'Objects and rules', and select 'Business rules > Triggers'. On the Tickets tab, find the trigger, hover over it, and select 'Deactivate'….
How can I activate a ticket trigger in Zendesk?
Activating a ticket trigger in Zendesk is a quick process. When you create a new trigger, it is activated automatically. However, if you need to reactivate a previously deactivated trigger, go to the Admin Center, click 'Objects and rules', and…
How can I view the revision history of a ticket trigger in Zendesk?
Viewing the revision history of a ticket trigger in Zendesk is available for Enterprise plan users. This feature allows you to see changes made to a trigger, who made them, and when they were made. To access the revision history, go to the Admin…
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