Redact Sensitive Info in Zendesk Tickets
How can I redact other sensitive information in Zendesk tickets?
If you have the Zendesk Agent Workspace enabled, you can use native ticket redaction to remove sensitive information from tickets.
This feature allows you to manually redact ticket content, ensuring that sensitive data is not visible to unauthorized users. While this process can be time-consuming, it is essential for maintaining data privacy and compliance.
For more information, see the section on redacting ticket content in the Zendesk documentation.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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