Redact Credit Card Numbers in Zendesk Tickets
Can I redact credit card numbers from Zendesk tickets?
Yes, you can redact credit card numbers from Zendesk tickets if you're on a Professional plan or above.
This feature allows you to remove digits from credit card numbers found in ticket comments or custom fields, rendering the numbers useless. This is crucial for maintaining security and compliance, especially in industries that handle sensitive financial information.
For more details, see the section on automatically redacting credit card numbers from tickets in the Zendesk documentation.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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