Remove Sensitive Info from Zendesk Emails
How can I remove sensitive information from Zendesk email notifications?
To keep sensitive information out of Zendesk email notifications, you can edit the triggers that send these emails.
In the Admin Center, navigate toObjects and rulesin the sidebar, then selectBusiness rules > Triggers. For each trigger that sends email notifications, clickEdit. In the Email Subject or Email body of the trigger action, delete the dynamic content placeholders for the ticket subject ({{ticket.title}}) and comments, such as {{ticket.description}}, {{ticket.commentsformatted}}, {{ticket.publiccommentsformatted}}, {{ticket.latestcommentformatted}}, and {{ticket.latestpubliccommentformatted}}. Finally, clickUpdate Trigger.
For more details, you can refer to theZendesk Support placeholder reference.
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