Make Zendesk Ticket Attachments Private
How do I make ticket attachments private in Zendesk?
To ensure ticket attachments are private in Zendesk, you need to enable private attachments.
Attachments in Zendesk Support use links, and without private attachments enabled, anyone with the link can access them without authentication. It's recommended to enable private attachments unless there's a strong business reason not to. This setting helps protect sensitive information contained in attachments.
For more information, see the section on working with attachments in tickets in the Zendesk documentation.
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