Migrating to CCs and Followers in Zendesk
How do I migrate to CCs and followers in Zendesk?
Migrating to CCs and followers in Zendesk involves a few steps to ensure a smooth transition.
First, check if your account has already migrated by clicking the Admin icon and selecting Settings > Tickets. If you see the 'Set up CCs and followers' button, you haven't migrated yet. You can then proceed with the migration process, which may include manually updating business rules for CCs and followers. For detailed guidance, refer to the Zendesk documentation.
More related questions
How do I configure CCs and followers in Zendesk?
To configure CCs and followers in Zendesk, you need to adjust settings and permissions. Start by navigating to the Admin Center, then go to Objects and rules, followed by Tickets, and finally Settings. Here, you can customize how CCs and followers…
What are the best practices for using email clients with CCs and followers?
When using email clients with CCs and followers, it's important to follow best practices to ensure smooth communication. Make sure that your email client is set up to handle CCs and followers correctly, which includes understanding how replies to…
How can I view all the tickets I am a follower of in Zendesk?
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