Best Practices for Email Clients with CCs and Followers
What are the best practices for using email clients with CCs and followers?
When using email clients with CCs and followers, it's important to follow best practices to ensure smooth communication.
Make sure that your email client is set up to handle CCs and followers correctly, which includes understanding how replies to ticket notifications are managed. This will help you avoid any confusion between public and private comments. Additionally, familiarize yourself with the suppression of CCs email notifications to prevent unnecessary emails. For more tips, refer to the Zendesk documentation.
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How do I configure CCs and followers in Zendesk?
To configure CCs and followers in Zendesk, you need to adjust settings and permissions. Start by navigating to the Admin Center, then go to Objects and rules, followed by Tickets, and finally Settings. Here, you can customize how CCs and followers…
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To view all the tickets you are a follower of in Zendesk, you can follow a few simple steps. First, click on your user profile, then select 'view profile'. From there, change the results shown from 'Assigned tickets' to 'Followed tickets'. This…
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In Zendesk, understanding the difference between public and private comments is crucial for effective communication. Public comments are visible to all users involved in the ticket, including the requester and any CCs. Private comments, on the…
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