Public vs. Private Comments in Zendesk
What is the difference between public and private comments in Zendesk?
In Zendesk, understanding the difference between public and private comments is crucial for effective communication.
Public comments are visible to all users involved in the ticket, including the requester and any CCs. Private comments, on the other hand, are internal notes that only agents can see. It's important to know when replies to ticket notifications become public or private to ensure the right information is shared with the appropriate audience.
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