Make Your Zendesk Help Center Visible to Users
What should I do if my Zendesk help center isn't visible to users?
If your Zendesk help center isn't visible to users, it likely hasn't been activated yet. To make it visible, you need to activate it through the Guide settings.
As a Zendesk admin, click the Zendesk Products icon in the top bar and select Guide. Look for a banner indicating that the help center isn't visible to end users. Follow the link to General settings and select Activate. Confirm your choice, and the help center will become visible to users.
More related questions
Why do I see 'This page doesn't exist' when signing into Zendesk?
If you're seeing the 'This page doesn't exist' error, it means the help center you're trying to access is not active. To resolve this, ensure that your help center is activated. Only Zendesk admins can activate the help center, so if you're a Guide…
How can I activate my Zendesk help center?
Activating your Zendesk help center is essential for allowing end users to sign in. To activate it, you need to be a Zendesk admin. Start by clicking the Zendesk Products icon in the top bar and selecting Guide. Check for a banner at the top of…
Who can activate a Zendesk help center?
Only Zendesk admins have the ability to activate a help center. If you're a Guide admin but not a Support admin, you'll need to collaborate with a Zendesk admin to get the help center activated. To activate the help center, the Zendesk admin should…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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