How to Activate Your Zendesk Help Center
How can I activate my Zendesk help center?
Activating your Zendesk help center is essential for allowing end users to sign in. To activate it, you need to be a Zendesk admin. Start by clicking the Zendesk Products icon in the top bar and selecting Guide.
Check for a banner at the top of your help center that states it's not visible to end users. This banner includes a link to your General settings. Click on it, then select Activate in the Guide settings. Confirm your choice to activate the help center. Once activated, your help center will be accessible to end users.
More related questions
Why do I see 'This page doesn't exist' when signing into Zendesk?
If you're seeing the 'This page doesn't exist' error, it means the help center you're trying to access is not active. To resolve this, ensure that your help center is activated. Only Zendesk admins can activate the help center, so if you're a Guide…
Who can activate a Zendesk help center?
Only Zendesk admins have the ability to activate a help center. If you're a Guide admin but not a Support admin, you'll need to collaborate with a Zendesk admin to get the help center activated. To activate the help center, the Zendesk admin should…
What should I do if my Zendesk help center isn't visible to users?
If your Zendesk help center isn't visible to users, it likely hasn't been activated yet. To make it visible, you need to activate it through the Guide settings. As a Zendesk admin, click the Zendesk Products icon in the top bar and select Guide….
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