Fix 'This page doesn't exist' Error in Zendesk
Why do I see 'This page doesn't exist' when signing into Zendesk?
If you're seeing the 'This page doesn't exist' error, it means the help center you're trying to access is not active. To resolve this, ensure that your help center is activated. Only Zendesk admins can activate the help center, so if you're a Guide admin without Support admin rights, you'll need assistance from a Zendesk admin.
To activate your help center, click the Zendesk Products icon in the top bar and select Guide. Look for a banner at the top of your help center indicating that it's not visible to end users. Follow the link to General settings, and then select Activate. Confirm your choice to make the help center accessible to end users. Once activated, users should be able to sign in without issues.
More related questions
How can I activate my Zendesk help center?
Activating your Zendesk help center is essential for allowing end users to sign in. To activate it, you need to be a Zendesk admin. Start by clicking the Zendesk Products icon in the top bar and selecting Guide. Check for a banner at the top of…
Who can activate a Zendesk help center?
Only Zendesk admins have the ability to activate a help center. If you're a Guide admin but not a Support admin, you'll need to collaborate with a Zendesk admin to get the help center activated. To activate the help center, the Zendesk admin should…
What should I do if my Zendesk help center isn't visible to users?
If your Zendesk help center isn't visible to users, it likely hasn't been activated yet. To make it visible, you need to activate it through the Guide settings. As a Zendesk admin, click the Zendesk Products icon in the top bar and select Guide….
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