Who Can Activate a Zendesk Help Center?
Who can activate a Zendesk help center?
Only Zendesk admins have the ability to activate a help center. If you're a Guide admin but not a Support admin, you'll need to collaborate with a Zendesk admin to get the help center activated.
To activate the help center, the Zendesk admin should click the Zendesk Products icon in the top bar, select Guide, and follow the instructions to activate the help center in the General settings. Once activated, the help center will be accessible to end users.
More related questions
Why do I see 'This page doesn't exist' when signing into Zendesk?
If you're seeing the 'This page doesn't exist' error, it means the help center you're trying to access is not active. To resolve this, ensure that your help center is activated. Only Zendesk admins can activate the help center, so if you're a Guide…
How can I activate my Zendesk help center?
Activating your Zendesk help center is essential for allowing end users to sign in. To activate it, you need to be a Zendesk admin. Start by clicking the Zendesk Products icon in the top bar and selecting Guide. Check for a banner at the top of…
What should I do if my Zendesk help center isn't visible to users?
If your Zendesk help center isn't visible to users, it likely hasn't been activated yet. To make it visible, you need to activate it through the Guide settings. As a Zendesk admin, click the Zendesk Products icon in the top bar and select Guide….
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