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Fixing Custom Attribute Issues in Zendesk Explore

Discover how to resolve issues with custom attributes in Zendesk Explore by ensuring unique ticket field names.

How can I fix issues with custom attributes in Zendesk Explore?

To fix issues with custom attributes in Zendesk Explore, ensure that your ticket fields have unique names. The system uses field names, not IDs, which can lead to problems if there are duplicates.

If you encounter issues, try renaming the ticket field completely to avoid confusion in the formula builder. This should help resolve the issue and allow your custom attributes to function as expected.


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Custom attributes in Zendesk Explore may malfunction if there are multiple ticket fields with the same name. The system relies on field names rather than IDs, which can cause unexpected behavior if names are duplicated. To prevent this, make sure…

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