Default Reports vs Custom Attributes in Zendesk
Learn why default reports work but custom attributes may not in Zendesk Explore, and how to fix this issue.
Why do default reports work but custom attributes don't in Zendesk?
Default reports may work while custom attributes don't because custom attributes rely on field names, not IDs. If there are multiple fields with the same name, it can cause issues with custom attributes.
To fix this, ensure that each ticket field has a unique name by renaming it completely. This should help the custom attributes perform as expected, similar to default reports.
More related questions
Why is my custom ticket field attribute not returning results in Zendesk Explore?
If your custom ticket field attribute isn't returning results in Zendesk Explore, it might be due to multiple fields with the same name. When creating custom attributes, the system refers to the field name, not the ID, which can cause issues if…
How can I fix issues with custom attributes in Zendesk Explore?
To fix issues with custom attributes in Zendesk Explore, ensure that your ticket fields have unique names. The system uses field names, not IDs, which can lead to problems if there are duplicates. If you encounter issues, try renaming the ticket…
What causes custom attributes to malfunction in Zendesk Explore?
Custom attributes in Zendesk Explore may malfunction if there are multiple ticket fields with the same name. The system relies on field names rather than IDs, which can cause unexpected behavior if names are duplicated. To prevent this, make sure…
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