Causes of Custom Attribute Malfunction in Zendesk
Understand why custom attributes may malfunction in Zendesk Explore and how unique field names can prevent this.
What causes custom attributes to malfunction in Zendesk Explore?
Custom attributes in Zendesk Explore may malfunction if there are multiple ticket fields with the same name. The system relies on field names rather than IDs, which can cause unexpected behavior if names are duplicated.
To prevent this, make sure each ticket field has a unique name. Renaming the field completely can help the formula builder work correctly and return the expected results.
More related questions
Why is my custom ticket field attribute not returning results in Zendesk Explore?
If your custom ticket field attribute isn't returning results in Zendesk Explore, it might be due to multiple fields with the same name. When creating custom attributes, the system refers to the field name, not the ID, which can cause issues if…
How can I fix issues with custom attributes in Zendesk Explore?
To fix issues with custom attributes in Zendesk Explore, ensure that your ticket fields have unique names. The system uses field names, not IDs, which can lead to problems if there are duplicates. If you encounter issues, try renaming the ticket…
Why do default reports work but custom attributes don't in Zendesk?
Default reports may work while custom attributes don't because custom attributes rely on field names, not IDs. If there are multiple fields with the same name, it can cause issues with custom attributes. To fix this, ensure that each ticket field…
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