Custom Ticket Field Attribute Not Returning Results
Why is my custom ticket field attribute not returning results in Zendesk Explore?
If your custom ticket field attribute isn't returning results in Zendesk Explore, it might be due to multiple fields with the same name. When creating custom attributes, the system refers to the field name, not the ID, which can cause issues if there are duplicate names.
To resolve this, you should rename the ticket field to ensure it is unique. Make sure to update the entire field name to avoid confusion in the formula builder. This should help the attribute return the expected values. For more details, you can refer to the originalZendesk article.
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How can I fix issues with custom attributes in Zendesk Explore?
To fix issues with custom attributes in Zendesk Explore, ensure that your ticket fields have unique names. The system uses field names, not IDs, which can lead to problems if there are duplicates. If you encounter issues, try renaming the ticket…
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Custom attributes in Zendesk Explore may malfunction if there are multiple ticket fields with the same name. The system relies on field names rather than IDs, which can cause unexpected behavior if names are duplicated. To prevent this, make sure…
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