Filter Conditions for Side Conversation Tickets in Zendesk
What conditions can I use to filter side conversation tickets in Zendesk?
You can use several conditions to filter side conversation tickets in Zendesk. The primary condition isTicket > Channel | Is | Side conversation, which captures tickets created from side conversations.
Additionally, you can refine your view by adding other conditions such asTicket > Status > Is | Opento only show open tickets, orTicket > Assignee | Is | -to display unassigned tickets. These conditions help you tailor your ticket views to suit your specific needs and improve ticket management.
More related questions
How can I create a view for side conversation tickets in Zendesk?
Yes, you can create a view specifically for side conversation tickets in Zendesk. To do this, you need to use the conditionTicket > Channel | Is | Side conversationin your view settings. You can also combine this condition with others to refine…
Why can't I find the 'Channel' option in my Zendesk views?
If you can't find the 'Channel' option in your Zendesk views, it might be due to a configuration issue or a change in your Zendesk setup. It's possible that the option was removed or is not available in your current plan. If you're experiencing…
Is there a discrepancy in the Zendesk article regarding ticket status?
Yes, there seems to be a discrepancy in the Zendesk article regarding ticket status. The article mentions usingTicket > Status > Is | Open, but a screenshot showsStatus is Solved. This could be a simple oversight or error in the…
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