Creating a View for Side Conversation Tickets in Zendesk
How can I create a view for side conversation tickets in Zendesk?
Yes, you can create a view specifically for side conversation tickets in Zendesk. To do this, you need to use the conditionTicket > Channel | Is | Side conversationin your view settings.
You can also combine this condition with others to refine your view further. For example, you might add conditions likeTicket > Status > Is | OpenandTicket > Assignee | Is | -to filter tickets that are open and unassigned. This allows you to customize your ticket lists to better manage your workflow. For more detailed guidance, you can refer to the originalZendesk help article.
More related questions
What conditions can I use to filter side conversation tickets in Zendesk?
You can use several conditions to filter side conversation tickets in Zendesk. The primary condition isTicket > Channel | Is | Side conversation, which captures tickets created from side conversations. Additionally, you can refine your view by…
Why can't I find the 'Channel' option in my Zendesk views?
If you can't find the 'Channel' option in your Zendesk views, it might be due to a configuration issue or a change in your Zendesk setup. It's possible that the option was removed or is not available in your current plan. If you're experiencing…
Is there a discrepancy in the Zendesk article regarding ticket status?
Yes, there seems to be a discrepancy in the Zendesk article regarding ticket status. The article mentions usingTicket > Status > Is | Open, but a screenshot showsStatus is Solved. This could be a simple oversight or error in the…
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