Missing 'Channel' Option in Zendesk Views
Troubleshoot why the 'Channel' option might be missing in your Zendesk views and how to resolve it.
Why can't I find the 'Channel' option in my Zendesk views?
If you can't find the 'Channel' option in your Zendesk views, it might be due to a configuration issue or a change in your Zendesk setup.
It's possible that the option was removed or is not available in your current plan. If you're experiencing this issue, it's recommended to check with Zendesk support or your account administrator to ensure that your settings are correct and that you have access to all necessary features.
More related questions
How can I create a view for side conversation tickets in Zendesk?
Yes, you can create a view specifically for side conversation tickets in Zendesk. To do this, you need to use the conditionTicket > Channel | Is | Side conversationin your view settings. You can also combine this condition with others to refine…
What conditions can I use to filter side conversation tickets in Zendesk?
You can use several conditions to filter side conversation tickets in Zendesk. The primary condition isTicket > Channel | Is | Side conversation, which captures tickets created from side conversations. Additionally, you can refine your view by…
Is there a discrepancy in the Zendesk article regarding ticket status?
Yes, there seems to be a discrepancy in the Zendesk article regarding ticket status. The article mentions usingTicket > Status > Is | Open, but a screenshot showsStatus is Solved. This could be a simple oversight or error in the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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