Discrepancy in Zendesk Article on Ticket Status
Address the discrepancy in Zendesk's article about ticket status conditions and find the correct setup for your views.
Is there a discrepancy in the Zendesk article regarding ticket status?
Yes, there seems to be a discrepancy in the Zendesk article regarding ticket status. The article mentions usingTicket > Status > Is | Open, but a screenshot showsStatus is Solved.
This could be a simple oversight or error in the documentation. For the most accurate setup, follow the written instructions or consult with Zendesk support if you need clarification on which status to use for your specific needs.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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