Enabling Rich Text Editing for Zendesk End Users
How can I enable rich text editing for end users in Zendesk forms?
Currently, Zendesk does not provide a native option for enabling rich text editing for end users in ticket forms. End users typically see a plain text editor, while agents can respond with rich text.
If you need this feature, consider providing feedback to Zendesk through their product feedback forum. This platform allows users to suggest improvements and helps Zendesk prioritize future updates based on user demand.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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