Including Clickable Links in Zendesk Ticket Forms
Can I include clickable links in Zendesk ticket forms?
Currently, Zendesk does not natively support including clickable links directly within ticket forms, such as a checkbox for accepting terms with a link to your ToS and EULAs.
However, some users have discussed potential workarounds in the Zendesk community forums. You can explore these suggestions and vote on feedback posts to express your interest in this feature, which helps Zendesk prioritize development efforts.
More related questions
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You can customize the Zendesk help center ticket form by adding custom fields or changing its look and feel. This allows you to tailor the form to better meet your specific needs. If you have the Professional add-on or are on the Enterprise plan,…
Can I embed a Zendesk ticket form on my website?
Yes, you can embed a Zendesk ticket form on your website using the Web Widget (Classic). This widget includes a customizable HTML form that allows end users to submit tickets directly from any page of your website. By clicking the widget, users can…
How do I build a custom ticket form using the Zendesk API?
To build a custom ticket form using the Zendesk API, you can create your own HTML form, host it on your server, and use the API to submit the form data to your Zendesk Support account. This approach offers maximum flexibility, but it's important to…
Is it possible to make 'Subject' and 'Description' fields optional in Zendesk forms?
Currently, Zendesk does not natively support making the 'Subject' and 'Description' fields optional or pre-fillable in ticket forms. These fields are mandatory by default. However, you can provide feedback to Zendesk through their product feedback…
How can I enable rich text editing for end users in Zendesk forms?
Currently, Zendesk does not provide a native option for enabling rich text editing for end users in ticket forms. End users typically see a plain text editor, while agents can respond with rich text. If you need this feature, consider providing…
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