Building a Custom Ticket Form with Zendesk API
How do I build a custom ticket form using the Zendesk API?
To build a custom ticket form using the Zendesk API, you can create your own HTML form, host it on your server, and use the API to submit the form data to your Zendesk Support account.
This approach offers maximum flexibility, but it's important to avoid routing requests through a support email address, as this can lead to suspended tickets. Instead, use the API or the Web Widget to ensure smooth operation. For more guidance, refer to the documentation onbuilding a custom ticket form with the Zendesk API.
More related questions
How can I customize the Zendesk help center ticket form?
You can customize the Zendesk help center ticket form by adding custom fields or changing its look and feel. This allows you to tailor the form to better meet your specific needs. If you have the Professional add-on or are on the Enterprise plan,…
Can I embed a Zendesk ticket form on my website?
Yes, you can embed a Zendesk ticket form on your website using the Web Widget (Classic). This widget includes a customizable HTML form that allows end users to submit tickets directly from any page of your website. By clicking the widget, users can…
Is it possible to make 'Subject' and 'Description' fields optional in Zendesk forms?
Currently, Zendesk does not natively support making the 'Subject' and 'Description' fields optional or pre-fillable in ticket forms. These fields are mandatory by default. However, you can provide feedback to Zendesk through their product feedback…
Can I include clickable links in Zendesk ticket forms?
Currently, Zendesk does not natively support including clickable links directly within ticket forms, such as a checkbox for accepting terms with a link to your ToS and EULAs. However, some users have discussed potential workarounds in the Zendesk…
How can I enable rich text editing for end users in Zendesk forms?
Currently, Zendesk does not provide a native option for enabling rich text editing for end users in ticket forms. End users typically see a plain text editor, while agents can respond with rich text. If you need this feature, consider providing…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
