Making 'Subject' and 'Description' Optional in Zendesk
Is it possible to make 'Subject' and 'Description' fields optional in Zendesk forms?
Currently, Zendesk does not natively support making the 'Subject' and 'Description' fields optional or pre-fillable in ticket forms. These fields are mandatory by default.
However, you can provide feedback to Zendesk through their product feedback forum, where they collect suggestions from users. This feedback helps Zendesk prioritize future development efforts based on user needs.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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