Enabling Email Notifications for Ticket Requesters
How can I enable email notifications for ticket requesters in Zendesk?
To keep your customers informed about their ticket status, you can enable email notifications for ticket requesters in Zendesk. By default, requesters do not receive notifications, so you'll need to create a trigger to enable this feature.
In the Admin Center, navigate to Objects and rules in the sidebar, then select Business rules > Triggers. Create a new trigger with conditions like Status | Is | New and Tags | Contains at least one of the following | ticketfromsell. In the Actions section, choose the appropriate email user and requester, and enter the subject and content of your email. Once set up, this trigger will ensure that requesters receive email updates about their tickets.
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