Assigning Sell Tickets to Correct Groups in Support
How do I ensure tickets from Sell are assigned to the right groups in Support?
To ensure that tickets created from Sell are assigned to the correct groups in Support, you need to configure the groups and triggers properly. This setup helps streamline your workflow by making sure that the right agents can see and handle the tickets.
In the Admin Center, click on Objects and rules in the sidebar, then select Business rules > Triggers. Create a new trigger with conditions such as Status | Is | New and Tags | Contains at least one of the following | ticketfromsell. In the Actions section, choose the appropriate conditions to assign the ticket to the correct group. This way, your agents will have access to the tickets they need to manage efficiently.
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