Checking Contributor Permissions in Zendesk
How do I check contributor permissions in Zendesk?
Checking contributor permissions in Zendesk is crucial for ensuring that your team members are assigned to the right groups and can view all tickets assigned to them. This step helps improve the workflow for your contributors.
To check if a contributor is assigned to the right groups, go to the Admin Center, click on People in the sidebar, then select Team > Groups. Make sure that all new tickets are directed to the proper group so your agents can access them. This setup ensures that your team can efficiently manage and resolve tickets.
More related questions
How can I customize the widget panel in Zendesk Sell?
You can easily customize the widget panel in Zendesk Sell to better suit your workflow. After integrating Sell and Support, you can adjust the position of the widget on the lead, contact, or deal card. This customization allows your sales reps to…
How do I ensure tickets from Sell are assigned to the right groups in Support?
To ensure that tickets created from Sell are assigned to the correct groups in Support, you need to configure the groups and triggers properly. This setup helps streamline your workflow by making sure that the right agents can see and handle the…
How can I enable email notifications for ticket requesters in Zendesk?
To keep your customers informed about their ticket status, you can enable email notifications for ticket requesters in Zendesk. By default, requesters do not receive notifications, so you'll need to create a trigger to enable this feature. In the…
What are the prerequisites for using the Sell-Support integration?
To use the Sell-Support integration in Zendesk, you must have both Sell and Support products. This integration allows you to customize workflows and widget positions to enhance your team's efficiency. With the integration, you can change the widget…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
