Create Automation for Unassigned Tickets in Zendesk
How do I create an automation to send alerts for unassigned tickets in Zendesk?
To create an automation for unassigned tickets, you need to set up a business rule in Zendesk. Start by going to the Admin Center and navigating to the Automations page. Select 'Add automation' and under 'Meet all of the following conditions', add conditions like 'Ticket: Status category | Is | New' and 'Ticket: Hours since created | Greater than | 24'.
Then, under 'Perform these actions', add actions such as 'Notifications: Email user' and select your user profile. Customize the email subject and body to remind you about the new request awaiting a reply. For more details, check theoriginal link.
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