Automate After-Hours Ticket Replies in Zendesk
How can I automate replies to support tickets received after office hours in Zendesk?
To automate replies to support tickets received after office hours, you need to create schedules and apply them to your tickets. Then, use the automations/triggers system to check if the update is coming within your scheduled hours.
If the conditions are met, you can set an action to send an email to your users. This setup ensures that your customers receive timely responses even when your team is not available. For more guidance, refer to theoriginal link.
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