Actions You Can Perform with Zendesk Automations
What actions can I perform with Zendesk automations?
Zendesk automations allow you to perform a variety of actions based on time-based conditions. You can send reminder emails, set ticket priorities, escalate tickets to different support groups, or notify customers about pending responses.
These actions can be strung together to create complex workflows that help manage your support tickets more efficiently. For more information on how automations work, refer to theoriginal link.
More related questions
How do I create an automation to send alerts for unassigned tickets in Zendesk?
To create an automation for unassigned tickets, you need to set up a business rule in Zendesk. Start by going to the Admin Center and navigating to the Automations page. Select 'Add automation' and under 'Meet all of the following conditions', add…
Can I set Zendesk automations to only alert during business hours?
Currently, Zendesk does not support setting automations to fire only during specific business hours. Automations can only trigger based on the hours specified in the conditions, taking into account the business hours if applied. This means that…
How can I automate replies to support tickets received after office hours in Zendesk?
To automate replies to support tickets received after office hours, you need to create schedules and apply them to your tickets. Then, use the automations/triggers system to check if the update is coming within your scheduled hours. If the…
What should I do if I can't find 'Ticket: Hours since created' in Zendesk?
If you can't find the 'Ticket: Hours since created' option in Zendesk, it might be due to custom ticket statuses being deactivated in your account. In such cases, use the condition 'Ticket: Ticket status' instead of 'Ticket: Status category'. This…
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