To convert numeric fields into attributes in Zendesk Explore, you need to create a Standard Calculated Attribute. This allows you to use numeric fields in places like Filters, Rows, and Columns.
You can do this by using the VALUE function for your numeric field. For example, if your field is called Account ID, you would create a formula using VALUE(Account ID). Once created, this attribute will appear in the Calculated attributes folder, making it easier to filter and organize your data.
Numeric and decimal custom ticket fields in Zendesk Explore are not missing; they are categorized under Metrics. These fields store numeric values and are calculated similarly to system metrics, which is why they don't appear in Rows or Columns by…
Yes, you can use numeric fields to filter reports by account numbers in Zendesk Explore, but it requires an extra step. Numeric fields appear as Metrics, which are typically used for calculations. To filter by account numbers, you need to create a…
To view tickets by agent and account number in Zendesk Explore, you need to create a query with specific filters and attributes. Start by creating a Standard Calculated Attribute for your account number using the VALUE function. Then, in your…
Numeric fields are not available as standard columns in Zendesk Explore because they are categorized as Metrics. Metrics are designed for calculations like sums and averages, rather than for listing or filtering data directly. If you need to use…