Filter Reports by Account Numbers in Zendesk Explore
Can I use numeric fields to filter reports by account numbers in Zendesk Explore?
Yes, you can use numeric fields to filter reports by account numbers in Zendesk Explore, but it requires an extra step. Numeric fields appear as Metrics, which are typically used for calculations.
To filter by account numbers, you need to create a Standard Calculated Attribute using the VALUE function for your account ID field. This allows you to filter and view reports based on specific account numbers, such as listing tickets for a particular account.
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Numeric and decimal custom ticket fields in Zendesk Explore are not missing; they are categorized under Metrics. These fields store numeric values and are calculated similarly to system metrics, which is why they don't appear in Rows or Columns by…
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To convert numeric fields into attributes in Zendesk Explore, you need to create a Standard Calculated Attribute. This allows you to use numeric fields in places like Filters, Rows, and Columns. You can do this by using the VALUE function for your…
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