View Tickets by Agent and Account Number in Zendesk
What steps are needed to view tickets by agent and account number in Zendesk Explore?
To view tickets by agent and account number in Zendesk Explore, you need to create a query with specific filters and attributes. Start by creating a Standard Calculated Attribute for your account number using the VALUE function.
Then, in your query, use Count (tickets) as the Metric, add Ticket ID to Rows, and filter by Assignee name and your newly created Account ID Value. This setup will allow you to see a list of tickets assigned to a specific agent for a particular account number.
More related questions
Why are my numeric and decimal custom ticket fields missing in Zendesk Explore?
Numeric and decimal custom ticket fields in Zendesk Explore are not missing; they are categorized under Metrics. These fields store numeric values and are calculated similarly to system metrics, which is why they don't appear in Rows or Columns by…
How can I convert numeric fields into attributes in Zendesk Explore?
To convert numeric fields into attributes in Zendesk Explore, you need to create a Standard Calculated Attribute. This allows you to use numeric fields in places like Filters, Rows, and Columns. You can do this by using the VALUE function for your…
Can I use numeric fields to filter reports by account numbers in Zendesk Explore?
Yes, you can use numeric fields to filter reports by account numbers in Zendesk Explore, but it requires an extra step. Numeric fields appear as Metrics, which are typically used for calculations. To filter by account numbers, you need to create a…
Why are numeric fields not available as standard columns in Zendesk Explore?
Numeric fields are not available as standard columns in Zendesk Explore because they are categorized as Metrics. Metrics are designed for calculations like sums and averages, rather than for listing or filtering data directly. If you need to use…
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