Numeric and Decimal Fields Missing in Zendesk Explore
Why are my numeric and decimal custom ticket fields missing in Zendesk Explore?
Numeric and decimal custom ticket fields in Zendesk Explore are not missing; they are categorized under Metrics. These fields store numeric values and are calculated similarly to system metrics, which is why they don't appear in Rows or Columns by default.
To view these fields, you need to access them through the Metrics section of your report. If you want to convert these fields into attributes for easier manipulation, you can follow a specific recipe provided by Zendesk. For more detailed instructions, you can refer to the originalZendesk article.
More related questions
How can I convert numeric fields into attributes in Zendesk Explore?
To convert numeric fields into attributes in Zendesk Explore, you need to create a Standard Calculated Attribute. This allows you to use numeric fields in places like Filters, Rows, and Columns. You can do this by using the VALUE function for your…
Can I use numeric fields to filter reports by account numbers in Zendesk Explore?
Yes, you can use numeric fields to filter reports by account numbers in Zendesk Explore, but it requires an extra step. Numeric fields appear as Metrics, which are typically used for calculations. To filter by account numbers, you need to create a…
What steps are needed to view tickets by agent and account number in Zendesk Explore?
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Why are numeric fields not available as standard columns in Zendesk Explore?
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