Adding Personal Agent Signatures in Zendesk
How do I add a personal agent signature in Zendesk?
Agents can add personal signatures to their public ticket comments and outgoing email notifications in Zendesk. This feature allows agents to include personal details like their name, position, and contact information.
To add a personal signature, click your user icon in the upper-right corner of Zendesk Support and select View profile. In the Signature text box, enter your signature text and any placeholders. Note that an admin must include the {{agent.signature}} placeholder in the common or branded signature to allow personal customization. Use Markdown for advanced formatting options.
More related questions
How can I add a common agent signature in Zendesk?
To add a common agent signature in Zendesk, an administrator can set it up for all agents on the account. This signature will appear in all public ticket comments and outgoing messages when an agent responds using the agent interface. To do this,…
Can I add a branded agent signature in Zendesk?
Yes, you can add a branded agent signature in Zendesk if you're using multiple brands. This feature is available on Support Enterprise or Suite Growth plans and above. To add a branded signature, go to the Admin Center, click on Account in the…
What placeholders can I use in Zendesk agent signatures?
In Zendesk agent signatures, you can use placeholders to reference agent and other data stored in Zendesk Support. Supported placeholder classes include "agent", "current_user", "account", and "dc" (for dynamic content when used as HTML). However,…
Can I prevent agents from personalizing their signatures in Zendesk?
Currently, Zendesk does not offer a direct option to prevent agents from personalizing their signatures. However, you can standardize signatures by removing the {{agent.signature}} placeholder from the common or branded signature setup. This…
How can I add a logo to my Zendesk agent signature?
To add a logo to your Zendesk agent signature, you can use Markdown to include an image hosted in your help center. First, right-click on the logo image in your help center and select "Copy Image Address" or "Copy Image URL". With the URL copied,…
Why isn't my Zendesk agent signature appearing in email notifications?
Agent signatures in Zendesk are included in public ticket comments and outgoing messages when an agent responds using the agent interface. However, they are not included in email notifications sent automatically through triggers or automations. If…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
