Adding Branded Agent Signatures in Zendesk
Can I add a branded agent signature in Zendesk?
Yes, you can add a branded agent signature in Zendesk if you're using multiple brands. This feature is available on Support Enterprise or Suite Growth plans and above.
To add a branded signature, go to the Admin Center, click on Account in the sidebar, and select Brand management > Brands. Expand the brand you want to update and enter the desired information in the Agent signature text box. This allows you to include brand-specific information in the signature. Remember, branded signatures are included when an agent responds with a public comment from the agent interface, but not in email notifications sent automatically through triggers or automations.
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