Supported Placeholders in Zendesk Agent Signatures
What placeholders can I use in Zendesk agent signatures?
In Zendesk agent signatures, you can use placeholders to reference agent and other data stored in Zendesk Support. Supported placeholder classes include "agent", "current_user", "account", and "dc" (for dynamic content when used as HTML).
However, the "ticket" placeholder class, such as {{ticket.assignee.name}}, is not supported in signatures. For a comprehensive list of allowed placeholders, refer to the Zendesk Support placeholders reference: Agent data. Using placeholders can help personalize and automate the information included in agent signatures.
More related questions
How can I add a common agent signature in Zendesk?
To add a common agent signature in Zendesk, an administrator can set it up for all agents on the account. This signature will appear in all public ticket comments and outgoing messages when an agent responds using the agent interface. To do this,…
Can I add a branded agent signature in Zendesk?
Yes, you can add a branded agent signature in Zendesk if you're using multiple brands. This feature is available on Support Enterprise or Suite Growth plans and above. To add a branded signature, go to the Admin Center, click on Account in the…
How do I add a personal agent signature in Zendesk?
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Can I prevent agents from personalizing their signatures in Zendesk?
Currently, Zendesk does not offer a direct option to prevent agents from personalizing their signatures. However, you can standardize signatures by removing the {{agent.signature}} placeholder from the common or branded signature setup. This…
How can I add a logo to my Zendesk agent signature?
To add a logo to your Zendesk agent signature, you can use Markdown to include an image hosted in your help center. First, right-click on the logo image in your help center and select "Copy Image Address" or "Copy Image URL". With the URL copied,…
Why isn't my Zendesk agent signature appearing in email notifications?
Agent signatures in Zendesk are included in public ticket comments and outgoing messages when an agent responds using the agent interface. However, they are not included in email notifications sent automatically through triggers or automations. If…
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