Adding a Logo to Zendesk Agent Signatures
How can I add a logo to my Zendesk agent signature?
To add a logo to your Zendesk agent signature, you can use Markdown to include an image hosted in your help center. First, right-click on the logo image in your help center and select "Copy Image Address" or "Copy Image URL".
With the URL copied, you can use Markdown to display the image in your signature. This allows you to include your brand's logo in agent signatures, enhancing brand visibility in communications. For more detailed instructions, refer to the Zendesk documentation on using Markdown.
More related questions
How can I add a common agent signature in Zendesk?
To add a common agent signature in Zendesk, an administrator can set it up for all agents on the account. This signature will appear in all public ticket comments and outgoing messages when an agent responds using the agent interface. To do this,…
Can I add a branded agent signature in Zendesk?
Yes, you can add a branded agent signature in Zendesk if you're using multiple brands. This feature is available on Support Enterprise or Suite Growth plans and above. To add a branded signature, go to the Admin Center, click on Account in the…
How do I add a personal agent signature in Zendesk?
Agents can add personal signatures to their public ticket comments and outgoing email notifications in Zendesk. This feature allows agents to include personal details like their name, position, and contact information. To add a personal signature,…
What placeholders can I use in Zendesk agent signatures?
In Zendesk agent signatures, you can use placeholders to reference agent and other data stored in Zendesk Support. Supported placeholder classes include "agent", "current_user", "account", and "dc" (for dynamic content when used as HTML). However,…
Can I prevent agents from personalizing their signatures in Zendesk?
Currently, Zendesk does not offer a direct option to prevent agents from personalizing their signatures. However, you can standardize signatures by removing the {{agent.signature}} placeholder from the common or branded signature setup. This…
Why isn't my Zendesk agent signature appearing in email notifications?
Agent signatures in Zendesk are included in public ticket comments and outgoing messages when an agent responds using the agent interface. However, they are not included in email notifications sent automatically through triggers or automations. If…
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