Zendesk Widget: Unread Message Notifications Explained
How does Zendesk notify users of unread messages in the widget?
Zendesk has improved the notification system for unread messages in the widget to ensure you don't miss important updates. If you're logged in, the widget will display a notification badge showing the number of unread messages. If you log in with unread messages, the widget will pop open to display them. Once all messages are read, the widget will stop opening automatically, but the badge will update with any new unread messages.
These changes are designed to keep you informed and help you quickly address any pending issues.
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