New Z Bot Features: Self-Service Flows in Zendesk
What are the new features of the Z Bot in Zendesk?
The Z Bot in Zendesk has been enhanced with additional self-service flows to address common issues without needing to wait for an agent. You can now ask Z Bot for guidance on tasks like managing your sandbox or adding a Talk number. These improvements aim to streamline your support experience by providing quick solutions to frequent queries.
These updates are part of Zendesk's ongoing efforts to enhance customer support through automation and self-service options.
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How does Zendesk notify users of unread messages in the widget?
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How has Zendesk improved customer satisfaction survey notifications?
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How can I stay informed about Zendesk support updates?
To stay informed about the latest updates to Zendesk support, you can click the 'Follow' button in the upper-right corner of the support article page. This will enable you to receive notifications whenever new information is added. Additionally,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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