Zendesk has introduced several enhancements to the customer support widget to improve user experience. The widget now displays the full subject line as a tooltip when you hover over a conversation, making it easier to identify specific conversations. Additionally, conversations are now named based on their subject, providing contextual information that helps in navigating through your list of conversations. These updates aim to save you time and reduce confusion when managing your support interactions.
For more details, you can check the originalZendesk support article.
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