Zendesk Talk and Support Plan Requirement
Can I have Talk without Support?
No, you cannot purchase Talk without also having a Zendesk Support plan. The two services are integrated, and a Support plan is required to use Talk.
More related questions
How can I reduce call costs and lower the overall Zendesk Talk invoice?
To reduce call costs and lower your Zendesk Talk invoice, consider optimizing your call routing and using digital lines. You can also monitor your usage regularly to identify any unnecessary expenses. Implementing these strategies can help you…
Will I be charged a porting fee for Zendesk Talk?
Yes, you will be charged a porting fee when you port your external numbers to Zendesk Talk. This fee is necessary to cover the costs associated with transferring your number to the Zendesk platform.
How can I view my Talk usage?
You can view your Talk usage by accessing the usage reports in your Zendesk account. These reports provide detailed information on the type of calls, their duration, and the associated costs. Monitoring these reports regularly can help you manage…
Can I control which of my agents are Talk agents when I use Lite?
No, with Talk Lite, all agents in your account are automatically designated as Talk agents. This means you cannot selectively assign Talk agent roles when using the Lite version.
How much does it cost to make a call through a digital line?
The cost of making a call through a digital line varies based on your specific plan and the type of call. To get precise usage charges, you should refer to your Zendesk account where detailed pricing information is available.
Why was I charged $1 for Talk usage?
Even if you are on Talk Lite or did not use Talk this month, you might still see a $1 charge. This is a standard fee applied to maintain your account and ensure continued access to the service.
Why did my Talk number disappear?
Your Zendesk Talk number might disappear if it has been removed due to inactivity or if there are billing issues. It's important to regularly check your account status and ensure all billing information is up to date to prevent this from happening.
How can I pay for minutes in Talk?
You can pay for minutes in Talk using two options: pre-purchasing a bundle of minutes or opting for pay-as-you-go. Each option offers flexibility depending on your usage needs and budget.
Is there a difference in functionality between Talk trials and subscribed Talk plans?
Yes, there are differences in functionality between Talk trials and subscribed plans. During a trial, some features may be limited or unavailable, which can affect what agents can access or do. It's important to review these limitations to…
What is Talk Partner Edition?
Talk Partner Edition is an API toolbox that allows you to integrate Zendesk Talk with other systems. This edition is designed for businesses that need advanced customization and integration capabilities.
What should I do if I'm not continuing with Zendesk Talk after a trial?
If you decide not to continue with Zendesk Talk after your trial, you don't need to take any action. Your trial will simply expire, and you won't be charged unless you choose to subscribe.
Does topping up my Talk balance auto-recharge in the future?
No, topping up your Talk balance does not automatically set up future auto-recharges. You will need to manually top up your balance each time it runs low.
Do I need a Talk license for Text agents?
Yes, any agent who replies using your Text channel will require a Zendesk Talk license. This ensures that all communication channels are properly licensed and managed.
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