Agent Control in Zendesk Talk Lite
Learn about agent control in Zendesk Talk Lite. All agents are Talk agents by default.
Can I choose specific agents to be Talk agents with Zendesk Talk Lite?
No, with Zendesk Talk Lite, all of your agents automatically become Talk agents. This means you don't have the option to select specific agents for Talk. If you need more control over which agents can use Talk, you might want to consider upgrading to a different plan. For more information, see the article: Giving agents access to Talk.
More related questions
What happens to agent roles in Zendesk Talk Lite?
In Zendesk Talk Lite, all agents are automatically assigned as Talk agents. This means every agent in your account will have access to Talk features, without the ability to restrict or assign Talk roles to specific agents. If you require more…
Is it possible to limit Talk access to certain agents in Talk Lite?
No, it is not possible to limit Talk access to certain agents when using Talk Lite. All agents in your account will have access to Talk features. If you need to limit access, consider upgrading to a plan that offers more control over agent…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
Freecash
Read FreeCash's case study
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