Zendesk Talk License Requirement for Text Agents
Learn if a Zendesk Talk license is needed for Text agents and how to manage agent seats.
Do I need a Zendesk Talk license for Text agents?
Yes, you do need a Zendesk Talk license for Text agents. Any agent who replies using your Text channel must have a Talk license.
While you need a Talk license for Text agents, it's important to note that you can have a different number of Zendesk Talk or Text and Support agent seats. This flexibility allows you to manage your agent licenses according to your specific needs. For more detailed information, you can refer to the Supplemental terms in Zendesk's service-specific terms of the Main Services Agreement.
More related questions
Can I have different numbers of Zendesk Talk and Text agent seats?
Yes, you can have different numbers of Zendesk Talk and Text agent seats. This allows you to tailor your agent licenses to fit your business needs. While each Text agent requires a Talk license, Zendesk provides the flexibility to adjust the number…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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