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Zendesk Talk License Requirement for Text Agents

Learn if a Zendesk Talk license is needed for Text agents and how to manage agent seats.

Do I need a Zendesk Talk license for Text agents?

Yes, you do need a Zendesk Talk license for Text agents. Any agent who replies using your Text channel must have a Talk license.

While you need a Talk license for Text agents, it's important to note that you can have a different number of Zendesk Talk or Text and Support agent seats. This flexibility allows you to manage your agent licenses according to your specific needs. For more detailed information, you can refer to the Supplemental terms in Zendesk's service-specific terms of the Main Services Agreement.


More related questions

Can I have different numbers of Zendesk Talk and Text agent seats?

Yes, you can have different numbers of Zendesk Talk and Text agent seats. This allows you to tailor your agent licenses to fit your business needs. While each Text agent requires a Talk license, Zendesk provides the flexibility to adjust the number…

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