Zendesk Support's New Lookup Relationship Field
What is the new lookup relationship field in Zendesk Support?
Zendesk Support has introduced a new custom field called the lookup relationship field. This field can be added to tickets, users, and organizations to establish relationships with other users, organizations, or tickets.
This feature allows team members to use the field creatively to meet specific business needs. For example, you could create a lookup relationship field called Manager and tie it to your account's users, adding it to your ticket form. For more information, see theZendesk lookup relationship fields guide.
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