Zendesk has made it easier to manage users in the Admin Center by enhancing the Customers page. You can now more easily view and search for verified and suspended users.
This improvement streamlines the process of managing user accounts, ensuring that you can quickly verify email addresses or suspend users as needed. For more information, see theZendesk Support search reference.
Zendesk has introduced new resources in the Admin Center to help you set up your account more efficiently. You can access a help panel on the right side of the screen by clicking the help icon. This panel provides simple setup instructions, videos,…
Zendesk now allows up to two active SAML and two active JSON Web Token (JWT) SSO configurations. Previously, only one configuration was permitted for team members and end users. This update provides more flexibility, enabling you to create two SAML…
Zendesk Support has introduced a new custom field called the lookup relationship field. This field can be added to tickets, users, and organizations to establish relationships with other users, organizations, or tickets. This feature allows team…
Zendesk Support now allows you to localize the name of a macro, making it easier to support multiple languages for your agents. You can use dynamic content in macro names, enabling efficient localization without duplicating each macro. This feature…
Zendesk has updated the behavior for pasting content into ticket comments in the Zendesk Agent Workspace to improve the user experience. When you copy and paste colored text, the color is not retained. Additionally, if you copy text with Markdown…
Zendesk Talk now allows you to contact the US National Suicide Prevention Lifeline (988) using the Talk call console. The 988 Suicide & Crisis Lifeline is a national network of local crisis centers providing free and confidential emotional support…
Zendesk Sell has introduced several new features, including a quick actions menu and improved readability for the deal attributes column. Sales reps can now use the Sell multi-channel composer to update and write emails, notes, and SMS text…
As of August 31, 2022, Microsoft no longer supports basic OAuth, requiring a change to multi-factor OAuth for email connections in Zendesk Sell. If your email is still connected via basic OAuth, you must update the authorization model. This change…